Who are the individuals that use ICT systems and make decisions based on the output?

The correct answer is people, as it encompasses a broad range of individuals who interact with Information and Communication Technology (ICT) systems. People, in this context, refer to users who utilize ICT tools for various purposes, including making informed decisions based on the data and outputs generated by these systems. This includes not only managers and decision-makers in organizations but also everyday users who rely on technology to enhance productivity and efficiency in their personal and professional lives.

While technicians and engineers also engage with ICT systems, their primary roles often focus on the technical aspects of maintaining or developing systems rather than using the output for decision-making. Innovators might come up with new ideas or improvements using ICT, but it is the general category of people that accurately represents all users who leverage technology for decision-making in various contexts.